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Fantastic location.Beautiful building. Excellent staff, they couldn't have been more pleasant and helpful. If I ever get back to Cusco I'd definitely stay there again.

They were so easy to communicate with and so accommodating! We needed an extra night - no problem! I wanted a decent jewelry store and got all the advise. We got a packed breakfast when we had to leave at 4am for the Inca trail. The wonderful chef made me coffee outside of our allotted breakfast time. Honestly, nothing was too much for this hotels team! We would stay here again and again. Highly recommended!

very good hotel. good value for the money.

Service the English speaking staff provided was outstanding. Breakfast was included and good. Hot, strong shower. Laundry service next door. Place was very safe. Location is a 3-4 block walk to major squares. Central market is a 5 min walk.

super location, very good breakfast, quiet and big room

There are 2 alpacas and 2 trampolines on property which kept our daughter entertained. The setting is beautiful, a peaceful oasis with gorgeous gardens and amazing staff. The included breakfast was very good as well. If you request the hotel to contact you regarding transportation, they will help you arrange a car service at very affordable prices.

The staff is charming and very helpful. The hotel is a special boutique hotel with a stunning view (in our case including from the room). Returning to the hotel requires a taxi for 10 soles because the hotel is in the neighborhood of Cristobal on the hill and it is very difficult to walk up (getting down to the main square is no problem and it is a 10 minute walk). The breakfast was perfect.

staff, facilities, everything was great

Everything was pretty good overall. All email communications with Gustavo were great prior to our stay and during. We originally booked on booking.com at a very high price and kept looking and got a much better deal.....so I'd suggest if you're paying approx $250 USD it's a good deal. Food was great, grounds are immaculate (loved the 🦜 & all the 💐's), pool was nice and cold but great when in the sun for abit! We were there 2 nights/ 3 days for the sole purpose of relaxing and that's sure what we did. As mentioned in prior reviews, we found Peruvian families on site using the facilities and their clothing everywhere by the pool and grounds...maybe lockers should be provided for this. Only 6 lounge chairs by the pool, so not really good in that sense when hotel guests who are paying can't even get access. Also tables to put drinks on would be good (I think I also only saw 1 of those and again occupied by non-hotel guests). It would be nice if they had the theatre in English as well maybe at a different time. We couldn't get the TV to work really nor in English even after the maintenance guy came. We had several mosquitoes in the room upon check in, however was quickly rectified with a call to the desk and a lady came to spray and put plug ins. Woukd have been nice if we had clean chairs outside on the balcony for morning coffee (they were covered in bird poop) so we layed towels down on them as they were a tad tough to get clean. Yolanda at breakfast was exceptional. Went above and beyond for Us. We were also celebrating our Anniversary and they added a little nice touch to Our room upon arrival. We found it very clean, quiet, great food (make sure to save room for the Aranwa Experience desert....it's exceptional and have your phone ready for a video!). We had a pisco sour demonstration and it was awesome as we made our own & then got to consume them. They were delicious!!.