Guests may request either a double bed or twin beds, using the comments box on the booking form. However, please note that all special requests are subject to availability upon check-in.

Please note that in case of early departure, the total price of the reservation will be charged and it will be non-refundable. Please note that date modifications after check-in are subject to hotel approval.

Please note, that the Spa is open from 10:00 to 20:00 every day. Regulations that apply to access for minors. Children aged 6 and above can access the Spa till the 15th of June 2024. They must always be accompanied by an adult. There will be a lifeguard at the time when children are allowed access.

Fitness Centre for members and treatments: Opening hours: 10h - 21h. Guest Fitness Centre: Opening hours: Open 24 hours. Please note that guests must present the credit card used to make the reservation on arrival. If you are not the owner of the credit card used to make the reservation, please contact the property in advance. Please note that the payment is via the payment link ( Redsys ) our reservation department will contact the guest requiring the payment.

When booking 3 rooms or more, different policies and additional supplements may apply. Below are the conditions and characteristics of the pets that are allowed In the establishment. Any pet weighing less than 8kg will be welcome.

An additional charge of EUR 40 per pet per day applies, with the concept of a bed for the animal, food and a toy.

The pets that are admitted to the hotel are dogs and cats and are restricted to two animals per room.

The pet will not be able to stay alone in the room.

Documentation of the pet with vaccination must be presented at check-in and deworming in order.

Appropriate behaviour of the pet that does not disturb the tranquillity of other guests is expected. Pets must always be on a leash in common areas and they will not be able to access the pool or garden areas, the rooftop, the restaurants or the Spa area. For more information, please do not hesitate to contact the accommodation.

All paid with American Express and have a surcharge of 2.3% of the total.

The hotel reserves the right to use the rooftop or any other space within its premises for the occasional hosting of private events. We appreciate your understanding and are committed to minimizing any inconvenience.

Upon arrival at the hotel, a pre-authorization of €300.00 will be made as a deposit to cover any potential damages or incidental charges during the stay.

La check-in, trebuie să prezentați un document de identitate cu fotografie și un card de credit.Vă rugăm să reţineţi că satisfacerea tuturor cererilor speciale se va face funcţie de disponibilitate şi că se pot aplica taxe suplimentare.

Vă rugăm să transmiteţi în avans la Aguas de Ibiza Grand Luxe Hotel - Small Luxury Hotel of the World ora estimată a sosirii dumneavoastră. Puteţi folosi căsuţa de Cereri Speciale când faceţi rezervarea sau să contactaţi direct proprietatea, folosind detaliile de contact transmise în confirmarea rezervării.

Oaspeții cu vârsta sub 18 ani pot face check-inul doar împreună cu un părinte sau tutore.

Un depozit de daune de € 300 este cerut la sosire. Acesta va fi colectat prin card de credit. Veţi fi rambursat în 7 zile după check-out. Depozitul vă va fi rambursat integral prin card de credit, luând în considerare rezultatul inspectării proprietăţii.