If using a Sat-Nav, guests are advised to use the postcode BS13LE.

Please note that hen and stag parties are not accepted.

Guests arriving with children, please specify how many and their ages in the Special Request section of the reservation process.

Please assist all guests are required to provide a GBP 50 pre-authorisation on a card for incidentals or damages along with a valid photo ID

For non-refundable bookings:

Please note the payment must be from the original card, and the cardholder must be present upon check-in. In the case of third party bookings please contact the property once the reservation is made, as a payment authorisation form must be completed before arrival.

The payment card used to guarantee the reservation must match the card presented upon check in at the hotel. If a reservation is made on behalf of someone that is not the owner of the card a 3rd party authorisation form must be completed at the time of booking. This needs to be sent to the hotel along with a photocopy of both sides of the card and photographic ID for them to verify. Failure to do so may result in refusal of entry at check-in. Please note it is solely the responsibility of the booker to request and complete an authorisation form when making a reservation.

Please note for the parking, there is a height restriction of 1.98 metres.

Al check-in gli ospiti devono esibire un documento d'identità con foto e una carta di credito. Siete pregati di notare che le Richieste Speciali sono soggette a disponibilità, e potrebbero comportare l'addebito di un supplemento.

Gli ospiti di età inferiore ai 18 anni possono effettuare il check-in solo se accompagnati da un genitore o da un tutore legale.